GTC Financial respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website (www.gtcfinancial.com.au), contact our office, or engage our services.

This policy is effective as of 01/03/2026 and may be updated from time to time.

Information We Collect

We may collect personal information that is reasonably necessary to provide our accounting, taxation and advisory services. This may include: full name, email address, phone number, postal or residential address, business details, financial information relevant to providing our services, information you provide via enquiry forms, bookings or newsletter sign-ups.

Log Data

When you visit our website, certain information may be automatically collected, including: IP address, browser type and version, pages visited, time and date of visit, and referring website. This information is used for analytics, website improvement and security monitoring. On its own, it does not usually identify you personally.

How We Collect Personal Information

We collect personal information when you:

Submit a contact or enquiry form
Book an appointment
Subscribe to our newsletter
Engage us to provide accounting or advisory services
Communicate with us via email, phone or social media

We may also collect information from third parties where authorised by you, such as the ATO, financial institutions, or other professional advisers.

Why We Collect and Use Your Information

We collect and use your personal information to:

Provide accounting, taxation and advisory services
Communicate with you about your enquiries or appointments
Meet our legal and regulatory obligations
Manage client records and internal administration
Improve our website and services
Send updates, insights or newsletters (if you have opted in)

We will only use your personal information for purposes that are reasonably necessary and related to our services, or where required by law.

Disclosure of Personal Information

We may disclose your personal information to:

Our employees and authorised contractors
IT service providers, hosting platforms and software providers
Professional advisers (such as auditors or legal advisers)
Regulatory bodies including the Australian Taxation Office (ATO)
Courts, tribunals or government authorities where required by law

Some third-party providers (such as cloud software platforms or email marketing tools) may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy law.

We do not sell or rent personal information to third parties.

Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes:

Secure cloud-based accounting and document management systems
Restricted internal access to client files
Password-protected systems and secure backups

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. If a data breach occurs, we will comply with our obligations under the Notifiable Data Breaches scheme.

How Long We Keep Your Information

We retain personal information for as long as necessary to provide our services and to comply with legal and professional record-keeping obligations.

Where information is no longer required, we will securely destroy or de-identify it.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Cookies and Website Analytics

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Direct Marketing

If you subscribe to our newsletter or updates, we may send you relevant information about tax updates, business advice or firm news. You may unsubscribe at any time using the link in the email or by contacting us directly.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

GTC Financial
29 Roseberry Street
Gladstone QLD 4680
Phone: 07 4972 5177
Email: gtcfin@gtctin.com.au