Happy and satisfied customers always come back and also make great recommendations for your business. This article by The Conversation looks at how humour can be used to increase customer satisfaction. Enjoy the read.
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Case Study
Background
A wholesale and retail business is experiencing large fluctuations in its sale, profits and cash flow. The business supplies goods to mining and rural businesses and is required to carry large stock holdings and significant credit accounts. Heavy rains also caused damage to the business’s stock and premises and it was unable to supply refrigerated goods for a period of 2 months.
The owners, William and Laura, wanted advice on how to improve their profit, better manage their cash flow and prevent the loss of income from future unplanned events.
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We have been speaking with many businesses, from all different sectors and the general consensus is, times are tough. If your business is facing a downturn, it is more important now than ever before to have a good handle on your cash position.
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Tough trading conditions have left many small businesses short of cash. Cash flow problems can be a symptom of issues in your business that go undetected when times are good. These issues could be any one, or a combination of the following.
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It is now 1 month into the 2016 financial year and the hours you spent setting your annual budget are probably a distant memory, but now it’s time to get your budget out again and review your progress since 1 July.
A budget is a living document. It is the underlying tool that sets the direction of your business… your guide to success.
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